FAQs

Frequently Asked Questions (FAQ)

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options at checkout. If you have any issues with payment, please contact us at hi@shimmer369.com.

Q: Can I change or cancel my order after placing it?
A: Once an order is placed, it is processed immediately. If you need to make changes or cancel your order, contact us as soon as possible. However, we cannot guarantee changes or cancellations after processing begins.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders. However, faster shipping options (Swift & Lightning) are available at an additional cost.

Q: How long does delivery take?
A:

• Standard Free Shipping: Delivery times vary based on destination and other factors.

• Swift Shipping: 3 to 15 business days.

• Lightning Shipping: 1-2 days faster than Swift Shipping.

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Q: What happens if my package is delayed?
A: While we strive for timely delivery, delays due to customs or courier issues are beyond our control. Please contact us if you experience significant delays.

Returns & Refunds

Q: What is your return policy?
A: You can request a return within 3 days of receiving your item. The product must be unused, in its original packaging, and with proof of purchase.

Q: How do I start a return?
A: Contact us at hi@shimmer369.com to initiate the return process.

Q: Are discounted items eligible for returns?
A: No. Items purchased during promotional campaigns or with any discount applied are non-returnable, except if the item is defective or the wrong product was sent.

Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, refunds will be processed within 90 business days. If more than 95 business days have passed, contact us at hi@shimmer369.com.

Q: What if my order arrives damaged or incorrect?
A: Please inspect your order upon arrival. If you receive a defective or incorrect item, contact us immediately to resolve the issue.

Discounts & Promotions

Q: Do you offer discounts?
A: Yes! We have limited-time discounts on the 3rd, 6th, and 9th of each month, as well as on special occasions like New Year’s, Valentine’s Day, and more.

Q: What are your discount percentages?
A: Most discounts range from 3% to 9%, but on select occasions, discounts may go up to 19%.

Q: How can I stay updated on promotions?
A: Follow us on social media to stay informed about our latest discounts and exclusive offers!

Other Questions

Q: What happens if my shipping address is incorrect or undeliverable?
A: If an order cannot be delivered due to an incorrect address, we will contact you to update the details. If no response is received, the order will be refunded according to our policy.

Q: Do you ship internationally?
A: Yes, we offer international shipping. However, in some countries, free shipping may not be available due to service restrictions.

Q: How do I contact customer support?
A: You can reach us anytime at hi@shimmer369.com for assistance with your order or any other inquiries.